Overview
All sales made on Exception are final. We do not offer refunds under any circumstances once an order is placed.
Please review product details, size charts, and descriptions carefully before completing your purchase.
No Refund Policy
We do not provide refunds for:
- Change of mind
- Size or fit issues
- Color or style preferences
- Delayed delivery caused by courier partners
- Sale or discounted items
Once an order is confirmed and shipped, it cannot be cancelled or refunded.
Exchanges (Only for Defective or Damaged Items)
We only allow exchanges in the rare case where:
- The product received is damaged, or
- There is a manufacturing defect, or
- An incorrect item was delivered
To request an exchange:
- Contact us within 48 hours of delivery
- Share clear unboxing photos/videos showing the issue
- The item must be unused, unwashed, and in original packaging
If approved, the item will be replaced with the same product only (no refunds, no style changes).
Non-Returnable Items
The following are not eligible for return or exchange:
- Used or washed items
- Items without original tags or packaging
- Products damaged due to improper use
- Sale or clearance items
Shipping for Exchanges
- Customers are responsible for shipping the item back to us
- Shipping charges are non-refundable
- We do not guarantee receipt of returned items without tracking
Contact
For exchange-related concerns only, contact us at:
support@exception.co.in
Final Note (important)
By placing an order on Exception, you agree to this No Refund Policy.and returns.
